Policy Level Stakeholders

  • The organization complies with the requirements of the HKZ standard for small organizations from sections 1.1 to 1.3 by filling out the so-called “Strategy Map” and implementing the results of this in its policy. 

    Strategy map 

    It is important, especially as a small healthcare provider, to pursue a policy that is well understood by both external stakeholders (health care funders, cooperation partners and referrers) and internal stakeholders (clients, their environment and our employees). The Strategy Map provides a concise, clear and inspiring statement of what the organization stands for and how it achieves this. 

    With the Strategy Map we can ensure that the same language is spoken internally & externally, and everyone is headed into the same direction. The Strategy Map contains the following parts: 

    • Mission 
    • Ambition (which can also be read as the vision, but in practice works better in distinguishing between mission and vision) 
    • Target groups we serve 
    • Our (three most important) core principles 
    • The services we offer 
    • The regions we operate in 
    • Level of our employees 
    • Financing healthcare (for example, Wlz, ZvW, Wmo or Youth Act) 
    • The main points for our policy, viewed from four main perspectives: the client, the employee, the organization and society. With these main points we translate the mission and ambition into concrete quality goals. There are main points per perspective, as a result of which eight points in total shape the policy of the organization 
    • A measurable objective (KPI) is determined for each objective, so that we work with a total of eight KPIs 
    • Actions to ensure that we (continue to) achieve the objectives. The actions are also monitored and measured, so we know that we are on track